Questions and answers
Everything you need to know before buying.
What is a shared account?
A shared account is one subscription used by several people, each with their own seat. It costs much less than a private plan. The product page always says when an account is shared and how many people use it. Please don't change the password, profile or billing details on a shared account, or access may stop for everyone.
What's the difference between shared, private and invite?
Shared means several subscribers use the same login. Private means the account is yours alone. Invite means you join a team or family plan using your own email and keep your own login.
How do I pay?
You pay in naira through Paystack, by card, bank transfer or any other option Paystack shows you. We never see or store your card details.
How quickly do I get access?
Most login details appear in your dashboard within minutes of payment. Invite-based products are sent by hand and can take a few hours. Your order page shows the current status.
Where do I find my login details?
Sign in and open My subscriptions in your dashboard. Each tool shows your access details and setup steps. You can come back to them at any time.
What happens if my order fails?
If we can't deliver after you've paid, we refund you in full. You will never be charged twice for the same order.
What if my access stops working during the period I paid for?
Contact support with your order number. We'll check the problem with our supplier and arrange a fix or a refund for the time left.
Is SlotMate affiliated with these brands?
No. SlotMate is an independent reseller. Product names belong to their owners.
Still have a question? Contact support